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Collins Formal Wear’s / Collins Clothiers rental policy exists to ensure equal standards and quality of service throughout all our corporate locations. The policy as follows:

  • As part of the rental agreement, customers are required to attend a final fitting upon delivery of their rental. If, for any reason, a customer is unable to attend the final fitting, the responsibility of the fit is then the responsibility of the customer, not Collins Formal Wear.

  • At the time of your rental pick up please allow for adequate time to review and try on your rental to ensure accuracy and fit.

  • Our total liability for any claim or litigation arising from or relating to the rental garments is limited to the actual charges actually paid for each item by the customer.

  • Rentals are due back on your scheduled return date following the event. Failure to return all rental garments will result in a $25 per day late fee that will continue to accrue until the rental is returned and the fee is paid.

  • Lost, missing, or damaged rental items (if the damage exceeds $100 or is irreversible) must be purchased at full sale price upon return of the rest of the rental.

  • Collins Formal Wear is not responsible for any personal property left in the returned rental or garment bag.

  • ‘Rush Orders’ or rentals that are required less than one week after the reservation day will be subject to a ‘rush fee’. The rushed nature of these orders means that these items cannot be guaranteed, and in an event that the item requested is unavailable, an associate will arrange an appropriate substitution.

  • There are absolutely NO REFUNDS on rental cancellations for any reason.

    This policy is subject to change without notice but should the policy change during the time a rental is being used, the original policy that was in effect at the time of reservation will be upheld.



Items purchased online from Collins Clothiers may be returned for refund within 14 days of receipt of product, if the following applies:

  • Item is unworn, undamaged and unopened from original packaging

  • Item has all original tags intact.

  • Item has not been hemmed, altered or printed prior to shipping


Returned items will be refunded once received back to Collins Head Office, and the above conditions are confirmed to be met.  Shipping charges, both delivery and return, will not be reimbursed.  Collins is not responsible for any lost or misdelivered return packages. Collins Clothiers reserves the right to refuse any refund. 


Brick-and-mortar stores cannot offer refunds for online purchases, however items may be dropped off to a Corporate Collins store in lieu of shipping.  Proof of purchase is required for in-store drop off, and refund will be issued via original online payment method once items are received to Collins Head Office location.




The following items are exempt from refund eligibility, and considered final sale:

  • Products associated with hygiene and public safety (including but not limited to swimwear or underwear)

  • Printed or customized items (including but not limited to corporate brand wear, custom-designed apparel, items sold for charity donation)

  • Altered or tailored items (including but not limited to suits, tuxedos, dress pants)




Collins reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

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