Small Business Fund Nominee Stories & Voting

GIFT BASKETS BY DESIGN

London, ON

FB: @mygiftbasketsbydesign

Website: mygiftbasketsbydesign.com

*Answers below are taken verbatim from entry.

BUSINESS BACKGROUND

I started this business 18 years ago from scratch after having a life changing accident. I discovered while recovering that  i could not find a custom gift basket to reflect what i wanted to say  and i figured others were having the same problem so i stated the business

WHAT HAS BEEN YOUR STRATEGY THROUGHOUT THE PANDEMIC?

My focus has always been on personal customer service , creating one of a kind unique presentations specific for the recipient. I strive to find and use Canadian product and use local manufacture and services. During this  time. I have learned that this too is important to my clients so I will seek  Canadian product/services at all cost more diligently. I will also make every effort to support the business that support me and make referrals to them. I am looking to also incorporate some product that can used because of  covid-19 like a relaxing and soothing soap. Still looking ...

HOW HAS THE PANDEMIC & SHUTDOWN AFFECTED YOUR BUSINESS?

It has definitely slowed it down. The first month was brutal but in the last 3-4 weeks it is increasing. It has offered the opportunity to be more creative and to provide even more comfort to those ordering baskets for loved ones that they cannot be with. I think the air is more of compassion for both and I get the opportunity to show that compassion and love from one person to the other  creating the desired gift basket. We talk  lot with each customer to see what would be the perfect item for the recipient. This takes time, care and compassion that other companies my not have and being a small business... I can do that with ease.

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