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COVID-19 Updates for Collins

Updated: 2 days ago

APRIL 1, 2020

Our showrooms remain closed, however we are here for virtual consultations and communication. We continue to work closely with each client on a case-by-case basis. If you have any concerns, please don't hesitate to get in touch with our Head Office by calling 519-680-2986 or emailing london@collinsformalwear.com.

SOME POSITIVE NEWS!

In light of this, our team band together to develop and execute the Canada Strong Campaign - An initiative bringing small businesses together to generate awareness, engagement, and support for small business, their staff, and their community. Not only does this keep staff working from home, it gets the community involved and showing their support - digitally, of course!


10% of sales go into a reserve fund for small business owners. You can nominate the small business you think needs support. They have a chance to tell their story and we choose recipients based on all this input.

If you're a small business owner, or know one, and ant want to get involved, contact us for details and resources!




MARCH 17, 2020


To Our Valued Clients,

As a family-owned business, we know how vital it is to band together during times like these. Following guidance from the Canadian Government and World Health Organization (WHO), we’ve made the decision to close our showrooms to the public until further notice. We know you will understand this is the responsible action for us to take to minimize risk to our family, staff, clients, and community.


We will continue to work with you to accommodate your situation. We remain available for communication and private consultations.


If you have any questions or concerns, please email london@collinsformalwear.com or call 519-680-2986 and we will get back to you shortly. All of our corporate store managers will also be available and they can be contacted via each individual store (see our locations page for more information) Wholesale dealers can contact joe@collinsformalwear.com.


While the environment around us is uncertain, we take comfort in the fact that we have one of the best teams with a compassionate and loyal customer base. We are confident in our abilities to sustain this and will continue to look forward to a successful 2020.


Thank you for your patience and understanding.

Previous updates:

March 17th


We have taken extra precautions and implemented new health and safety measures to our policies to minimize risk. This includes:

· Increased cleaning frequency,

· Diligently disinfecting high-traffic areas/surfaces like doorknobs, counter tops, and debit machines,

· Wearing gloves when accepting and inspecting returns,

· Wearing gloves when fulfilling orders, and

· Dry cleaning try-ons after each try-on


We realize many events are affected and will work with you to accommodate your situation.

· If your event is postponed/cancelled, we're offering 25% off a one-time purchase up to $1000 ($250 value!) if you leave your deposit with us for use when the event is rescheduled or a full refund.

· If you have items for pick-up from us and don't want to come in store, let us know - we will waive delivery fees and ship directly to you.

· If you have/want a wedding or personal shopper consultation,private appointments are still offered, or we can set-up via phone call or online/video chat – your choice.


While the environment around us is uncertain, we take comfort in the fact that we have one of the best teams with a compassionate and loyal customer base. We are confident in our abilities to sustain this and will continue to look forward to a successful 2020.


As we get new information, the situation could change in a moment’s notice. We will do our best to keep you informed.


Thank you for understanding.


Sincerely,

Curt Collins

A Note to Our Collins Formal Wear Dealer Accounts


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